All Australian locations

Fee Summary

$10 flat fee - Australia
Calculated at checkout for International Orders.
Express post services by Enquiry.

Postage within Australia

We use Australia Post as our primary shipping services in Australia. We discount the shipping for you to provide a $10 flat fee to anywhere in Australia!

All shipments will be provided with a tracking number.

Local Pickup

We offer local pickup / curb side pickup via prior arrangement only - North Brisbane, Queensland, Australia. Please chat to us for this option.

International Orders

All our upgrades ship Internationally to most locations (Europe, US, Canada, South America, Singapore, Oceania). We have shipped to over 28 countries. If your country is not listed as an available destination, or you are unable to check out, please reach out to us.

Due to high prices on shipping of board games we typically do not ship these internationally. We use Australia Post for our international postage which typically have a 9 to 26 day delivery timeframe. For international orders, shipping costs are calculated at checkout. All shipments will be provided with a tracking number and insured with the carrier up to $100

Unfortunately there are certain countries we cannot ship to due to customs regulations. If your country is not available at checkout, please contact us and we can confirm.

Taxes, Duties and Customs

Please note that customs tariffs, taxes or import duties on arrival at the destination country are the sole responsibility of the customer. All our products are zero-rated for tax for international orders. For those in the European union, and in Brazil you may be contacted by customs for processing of your item.

Processing Timeframes

All our items that state are in stock, are physically in stock in our warehouse in Brisbane. We do not drop ship, or indicate we have items that we don't have physical stock of.

Processing time frames are as follows:

• Board Games and accessories are Next Business Day.
• 3DLevelup branded items are typically posted 1-3 Business Days.

For 3DLevelup branded items, whilst we have the items in stock, we need to often assemble, sort, quality check and pack your items which can take time. Sometimes our quality check prior to shipment will require us to re-print a small part.

If you have purchased a Pre-Order item (stated in the item name), our processing time is typically 5-10 business days as we need to print your order.

Business Hours

Our business operates Monday to Friday but we try and answer questions from the online chat outside business hours if able to do so. We understand many of our customers are in a very different time zone to us. Shipping drop offs and pickups are also Monday to Friday. 

Delivery Timeframes

For domestic shipping Australia Post typically delivers within 5 business days. We often see deliveries in Brisbane locations take 2 business days.

For international orders it is typically 9-26 days but we have seen this extend out to 35 days to some countries.

Shipment Tracking

Shipment will always have a tracking number for you to be able to check status. You will receive an email with a link to our website where you can view tracking information once your order has been placed. We recommend you also provide your mobile for SMS or an reliable email account for shipping update notifications when you place your order.

If you lose your tracking number or do not see it, please contact us and we can provide. We are with you on the journey and more than happy to assist with shipping enquiries.

Shipping Insurance

All items are automatically insured up to $100 AUD on all orders. If you would like to increase this insurance let us know. We may at our own discretion increase this insurance cover without additional cost.

If you have an issue with shipment, or items damaged in transit, please reach out to us.