Shipping

Fee Summary

$10 flat fee - Australia
Calculated at checkout for International Orders.
Express post services by Enquiry.

Postage within Australia

Australia Post Shipping

We use Australia Post as our primary shipping services in Australia. We discount the shipping for you to provide a $10 flat fee to anywhere in Australia!

All shipments will be provided with a tracking number.

Local Pickup

We offer local pickup / curb side pickup via prior arrangement only - North Brisbane, Queensland, Australia. Please chat to us for this option.

International Orders

All our upgrades ship Internationally to most locations (Europe, US, Canada, South America, Singapore, Oceania). We have shipped to over 28 countries. If your country is not listed as an available destination, or you are unable to check out, please reach out to us.

Due to high prices on shipping of board games we typically do not ship these internationally. We use Australia Post for our international postage which typically have a 9 to 26 day delivery timeframe. For international orders, shipping costs are calculated at checkout. All shipments will be provided with a tracking number and insured with the carrier up to $100

Unfortunately there are certain countries we cannot ship to due to customs regulations. If your country is not available at checkout, please contact us and we can confirm.

Taxes, Duties and Customs

Please note that customs tariffs, taxes or import duties on arrival at the destination country are the sole responsibility of the customer (with exception to US, see US Tariff section below).

All our products are zero-rated for tax for non-US international orders. For those in the European union, and in Brazil you may be contacted by customs for processing of your item.

US Tariffs

Parcels destined to the United States will have import Tariffs calculated, collected and paid at checkout. This means your order will be posted with Import Tariffs pre-paid. This is exclusive to US orders.

GST

All our prices include GST for Australian Orders and will be labelled on your invoice.

International orders do not include GST of any kind, and are the sole responsibility of the customer.

Processing Timeframes

All our items that state are in stock, are physically in stock in our warehouse in Brisbane. We do not drop ship, or indicate we have items that we don't have physical stock of.

Processing time frames are as follows:

  • Board Games and accessories are Next Business Day.
  • 3DLevelup branded items are typically posted 1-3 Business Days.

For 3DLevelup branded items, whilst we have the items in stock, we need to often assemble, sort, quality check and pack your items which can take time. Sometimes our quality check prior to shipment will require us to re-print a small part.

If you have purchased a Pre-Order item (stated in the item name), our processing time is typically 5-10 business days as we need to print your order.

Business Hours

Our business operates Monday to Friday but we try and answer questions from the online chat outside business hours if able to do so. We understand many of our customers are in a very different time zone to us. Shipping drop offs and pickups are also Monday to Saturday. 

Delivery Timeframes

For domestic shipping Australia Post typically delivers within 5 business days. We often see deliveries in Brisbane locations take 2 business days.

For international orders it is typically 9-26 days but we have seen this extend out to 35 days to some countries.

Shipment Tracking

Shipment will always have a tracking number for you to be able to check status. You will receive an email with a link to our website where you can view tracking information once your order has been placed. We recommend you also provide your mobile for SMS or an reliable email account for shipping update notifications when you place your order.

If you lose your tracking number or do not see it, please contact us and we can provide. We are with you on the journey and more than happy to assist with shipping enquiries.

Shipping Insurance

All items are automatically insured up to $100 AUD on all orders. If you would like to increase this insurance let us know. We may at our own discretion increase this insurance cover without additional cost.

If you have an issue with shipment, or items damaged in transit, please reach out to us. 

Our Mission

We are passionate about board games, component design, and component manufacturing.

We have shipped our exclusive products to over 30 countries, have been featured on Dice Tower and are working with famous board game designers to improve the quality of their games at release by providing professional sculpting and prototyping services.

Our exclusive designed board game organisers, tokens, accessories and miniatures are created in our small scale manufacturing facility. We use a mixture of technologies to bring quality and exciting board game upgrades to Australians and those abroad.

We also want to serve as a one stop shop for all your gaming needs with the best customer service possible from a local gamer that is passionate about the industry.

We offer a flat rate of $10 shipping to anywhere in Australia via Australia Post. International shipping is calculated at checkout.

As enthusiasts of board and tabletop games we strive to produce something we are proud of, and that we and our friends love to use.

Our Planet

We take the responsibility of looking after our planet seriously. Every little bit helps, it can be more effort, but we know its worth it, and as a small business we take the following measures to look after our planet.

Resin waste is cured before disposal when appropriate, Resin's are printed in an isolated and enclosed workshop. Alcohol washes are filtered, cured and recycled after use. Waste is sorted into 3 categories for appropriate disposal, General waste, Recycle waste, and Hazardous material waste.

Failed Quality Assurance, but safe prints, and boxes are typically donated to our local childcare centre for creative use, and then recycled. We recycle packaging material where we can.

Resins we use are typically high quality ECO friendly resins, and all our plastics are ECO friendly, biodegradable and are considered non-toxic by the manufacturer.

Printers and electronic equipment is offset by our Solar Panel array.

A Helping Hand

At times, individuals need support. We recognize that there are significant needs both within our local community and abroad, and we are committed to helping where possible and where it can have meaningful impact. From time to time, we make charitable donations to individuals we personally know who are facing serious health or financial challenges. We also sponsor a child abroad who is in need.

We believe a better world is built when people come together to support one another, and we strive to make a positive difference whenever we can. Through our passion for board gaming, we hope to share joy, foster connection, and bring people together to laugh, play, and build community.