Declare Withdrawal

Starting June 19, 2026, EU Directive 2023/2673 requires all online stores selling to EU buyers to provide a clearly visible 'withdrawal option', with an easy way for buyers to exercise their existing 14-day right of withdrawal (also known as the 'cooling-off period') upon delivery.

We consider this a last resort and we hope to have dialogue with you in regards to your purchase prior to actioning your rights under EU Directive 2023/2673. If there are issues with your order we can likely provide better service by contacting us directly via email sales@3dlevelup.com.au or instant chat on our store front, than by using this form.

Packages must be returned to the following address, and must be shipped from an EU buyer with an EU address:

3DLevelup
6 Courtney Court, Narangba 4504,
Queensland.
Australia

If you decide to return the product within the 14-day cooling period, you are responsible for the costs of postage and packaging with insurance of such item to ensure items arrive back to us in a sellable condition. Refunds for the original order will only be finalized upon full order return. 

Failure to pay for Duties or Taxes and leaving the item at Customs, and then filling out a withdraw means you maybe ineligible for a refund, as we will not receive the item back, as it may be destroyed by customs.

Buyers who act on this policy will be reviewed and possibly ineligible for future purchases from 3DLevelup. We strongly suggest you reach out to us to discuss options prior to filling out this form as we may be able to assist in more optimal ways.

Packages returned in a damaged, and non-sellable condition, will be documented and destroyed immediately with evidence provided for your insurance claim.

Whilst we already provide 5 star service, excellent warranty, many of our upgraded items are made to order and take considerable time for us to make, of which maybe only applicable to specific game that you own and thus we may be unable to sell your item again once returned. We invest our heart and time into our 3DLevelup branded items. 

We strongly suggest using our online chat or email us at sales@3dlevelup.com.au prior to completing this form.

Our Mission

We are passionate about board games, component design, and component manufacturing.

We have shipped our exclusive products to over 30 countries, have been featured on Dice Tower and are working with famous board game designers to improve the quality of their games at release by providing professional sculpting and prototyping services.

Our exclusive designed board game organisers, tokens, accessories and miniatures are created in our small scale manufacturing facility. We use a mixture of technologies to bring quality and exciting board game upgrades to Australians and those abroad.

We also want to serve as a one stop shop for all your gaming needs with the best customer service possible from a local gamer that is passionate about the industry.

We offer a flat rate of $10 shipping to anywhere in Australia via Australia Post. International shipping is calculated at checkout.

As enthusiasts of board and tabletop games we strive to produce something we are proud of, and that we and our friends love to use.

Our Planet

We take the responsibility of looking after our planet seriously. Every little bit helps, it can be more effort, but we know its worth it, and as a small business we take the following measures to look after our planet.

Resin waste is cured before disposal when appropriate, Resin's are printed in an isolated and enclosed workshop. Alcohol washes are filtered, cured and recycled after use. Waste is sorted into 3 categories for appropriate disposal, General waste, Recycle waste, and Hazardous material waste.

Failed Quality Assurance, but safe prints, and boxes are typically donated to our local childcare centre for creative use, and then recycled. We recycle packaging material where we can.

Resins we use are typically high quality ECO friendly resins, and all our plastics are ECO friendly, biodegradable and are considered non-toxic by the manufacturer.

Printers and electronic equipment is offset by our Solar Panel array.

A Helping Hand

At times, individuals need support. We recognize that there are significant needs both within our local community and abroad, and we are committed to helping where possible and where it can have meaningful impact. From time to time, we make charitable donations to individuals we personally know who are facing serious health or financial challenges. We also sponsor a child abroad who is in need.

We believe a better world is built when people come together to support one another, and we strive to make a positive difference whenever we can. Through our passion for board gaming, we hope to share joy, foster connection, and bring people together to laugh, play, and build community.