Privacy Policy

Privacy Policy for 3dlevelup

Effective Date: 13/01/2026

3dlevelup (“we”, “us”, “our”) is an Australian business committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles, as well as applicable international privacy laws.

1. Personal Information We Collect

We collect personal information necessary to operate our Shopify-powered online store 3dlevelup.com.au and provide our products and services.

Information You Provide to Us

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase details
  • Customer support communications

Automatically Collected Information

  • IP address
  • Browser type and device information
  • Pages visited and interactions with our website
  • Cookies and similar tracking technologies

Payment details are processed securely by Shopify and third-party payment providers. We do not store full payment card details.

2. How We Collect Personal Information

We collect personal information:

  • When you place an order or create an account
  • When you contact us for support
  • Automatically through cookies and analytics tools
  • Through Shopify and integrated third-party apps

3. How We Use Personal Information

We use personal information to:

  • Process and fulfill orders
  • Provide shipping and delivery
  • Communicate with customers
  • Provide customer support
  • Improve our website, products, and services
  • Send marketing communications (where you have opted in)
  • Comply with legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose personal information to trusted third parties where reasonably necessary, including:

  • Shopify, as our ecommerce platform
  • Payment processors (e.g. Shopify Payments, PayPal, Stripe)
  • Shipping and fulfillment providers
  • IT, analytics, and marketing service providers
  • Legal or regulatory authorities where required by law

We do not sell personal information.

5. Overseas Disclosure of Personal Information

Some of our service providers (including Shopify) may store or process personal information outside Australia, including in Canada, the United States, and the European Union.

Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients comply with privacy obligations consistent with the Australian Privacy Principles.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Remember user preferences
  • Analyse website traffic and performance

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes relying on Shopify’s secure infrastructure and limiting access to personal information.

8. Access and Correction (Australian Privacy Rights)

Under the Australian Privacy Act, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate, incomplete, or outdated information

To make a request, please contact us using the details below. We will respond within a reasonable time.

9. International Privacy Rights

European Economic Area (GDPR)

If you are located in the EEA, you have rights including access, correction, deletion, restriction, objection, data portability, and the right to withdraw consent. You may also lodge a complaint with your local data protection authority.

United States – California (CCPA/CPRA)

If you are a California resident, you have the right to request disclosure or deletion of personal information we hold about you and the right to non-discrimination. 3dlevelup does not sell personal information.

10. Marketing Communications

You may opt out of receiving marketing emails from us at any time by using the unsubscribe link in our emails or contacting us directly.

11. Children’s Privacy

3dlevelup does not knowingly collect personal information from children under the age of 13. If you believe we have collected such information, please contact us immediately.

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us with details of your complaint. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

14. Contact Details

For privacy-related questions, access requests, or complaints, contact:

3dlevelup

Email: sales@3dlevelup.com.au
Website: 3dlevelup.com.au
Location: Queensland, Australia

Our Mission

We are passionate about board games, component design, and component manufacturing.

We have shipped our exclusive products to over 30 countries, have been featured on Dice Tower and are working with famous board game designers to improve the quality of their games at release by providing professional sculpting and prototyping services.

Our exclusive designed board game organisers, tokens, accessories and miniatures are created in our small scale manufacturing facility. We use a mixture of technologies to bring quality and exciting board game upgrades to Australians and those abroad.

We also want to serve as a one stop shop for all your gaming needs with the best customer service possible from a local gamer that is passionate about the industry.

We offer a flat rate of $10 shipping to anywhere in Australia via Australia Post. International shipping is calculated at checkout.

As enthusiasts of board and tabletop games we strive to produce something we are proud of, and that we and our friends love to use.

Our Planet

We take the responsibility of looking after our planet seriously. Every little bit helps, it can be more effort, but we know its worth it, and as a small business we take the following measures to look after our planet.

Resin waste is cured before disposal when appropriate, Resin's are printed in an isolated and enclosed workshop. Alcohol washes are filtered, cured and recycled after use. Waste is sorted into 3 categories for appropriate disposal, General waste, Recycle waste, and Hazardous material waste.

Failed Quality Assurance, but safe prints, and boxes are typically donated to our local childcare centre for creative use, and then recycled. We recycle packaging material where we can.

Resins we use are typically high quality ECO friendly resins, and all our plastics are ECO friendly, biodegradable and are considered non-toxic by the manufacturer.

Printers and electronic equipment is offset by our Solar Panel array.

A Helping Hand

At times, individuals need support. We recognize that there are significant needs both within our local community and abroad, and we are committed to helping where possible and where it can have meaningful impact. From time to time, we make charitable donations to individuals we personally know who are facing serious health or financial challenges. We also sponsor a child abroad who is in need.

We believe a better world is built when people come together to support one another, and we strive to make a positive difference whenever we can. Through our passion for board gaming, we hope to share joy, foster connection, and bring people together to laugh, play, and build community.