Shipping policy

Domestic Shipping - Australia

We have chosen to provide flat rate $10 shipping Australia wide. 

International Shipping

All our upgrades ship Internationally to most locations (Europe, US, Canada, South America, Singapore, Oceania). We have shipped to over 28 countries. If your country is not listed as an available destination, or you are unable to check out, please reach out to us.

Due to high prices on shipping of board games we typically do not ship these internationally. We use Australia Post for our international postage which typically have a 9 to 26 day delivery timeframe. For international orders, shipping costs are calculated at checkout. All shipments will be provided with a tracking number and insured with the carrier up to $100

Unfortunately there are certain countries we cannot ship to due to customs regulations. If your country is not available at checkout, please contact us and we can confirm.

Taxes, Duties and Customs

Please note that customs tariffs, taxes or import duties on arrival at the destination country are the sole responsibility of the customer. All our products are zero-rated for tax for international orders. For those in the European union, and in Brazil you may be contacted by customs for processing of your item.

sales@3dlevelup.com.au 

Order Processing Times

For board game only purchases these are typically shipped out next business day. For our upgrades, most are done within 3 business days, however sometimes when we have high demand, or large orders, they can take up to 5 business days to process.

Shipping Times

Domestic shipping typically takes 2 - 4 business days for east coast of Australia, and 3 - 6 days to Western Australia. We use Australia Post for all deliveries. If you wish to have express shipping on your order please contact us for a quote.

International shipping times can vary depending on the country and region within that country. As a rough guide shipping to Germany is typically within 2 weeks. Rest of Europe is 2 - 3 weeks, Brazil is 3 - 4 weeks, USA / Canada is 2 - 3 weeks. Please ensure you leave adequate contact information and keep an eye on any notifications that may come from customs for your parcel to enter your country.

Full tracking is provided for all orders, and covered at a minimum of $100 AUD insurance. If you would like to increase the insurance protection please contact us.