Terms of Use

Terms of Use

3D Level Up
Last updated: [Insert date]

Introduction

Welcome to 3dlevelup.com.au (“Website”). This Website is operated by 3D Level Up (“we”, “us”, “our”). By accessing or using this Website, you agree to be bound by these Terms of Use. If you do not agree, you must not use this Website.

Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use this Website and place orders.

Use of the Website

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use.

You must not:

  • Misuse the Website or introduce viruses or malicious code

  • Attempt to gain unauthorised access to the Website or its systems

  • Use the Website for fraudulent or illegal activities

Products and Services

All product descriptions, images, prices, and availability are subject to change without notice. We take reasonable care to ensure accuracy but do not guarantee that all information is error-free.

We reserve the right to:

  • Modify or discontinue products

  • Limit quantities sold

  • Refuse or cancel orders at our discretion

3D Printed Products

Our products may include 3D printed items, which are manufactured using additive manufacturing processes. Due to the nature of 3D printing:

  • Minor imperfections, layer lines, surface variations, or colour differences may occur

  • Measurements and finishes may vary slightly from product images

  • Product images are indicative only and may not exactly represent the final printed item

These characteristics are considered normal and are not defects.

Timber Products

Our products may include timber made items. Due to the natural nature of timber:

  • Minor imperfections in timber grain, and surface variations or colour may occur

  • Product images are indicative only and may not exactly represent the final hand made item due to variations in the material.

Custom and Made-to-Order Items

Some products may be custom-made to order, including items based on customer-provided specifications, designs, or files.

You acknowledge that:

  • Custom or personalised orders cannot be cancelled, returned, or refunded for change of mind once production has commenced

  • You are responsible for the accuracy of any specifications, measurements, or files you provide

  • We are not responsible for errors resulting from incorrect or incomplete information supplied by you

Customer-Provided Designs and Files

We do not generally accept customer provided designs for printing.

All our designed items are made, designed and created exclusively by 3Dlevelup in our own inspiration and art style.

Intended Use and Safety

Unless expressly stated otherwise, our 3D printed products are:

  • Not certified for structural, load-bearing, medical, dental, aerospace, automotive, or safety-critical applications

  • Not intended for use by children unless clearly specified

You are responsible for ensuring the product is suitable for its intended use.

Material Properties

Different printing materials have different characteristics, including strength, heat resistance, flexibility, and durability. We do not guarantee performance beyond the stated product description or material specifications.

Pricing and Payment

All prices are listed in Australian Dollars (AUD) unless otherwise stated and include GST where applicable.

Payment must be made in full at the time of purchase using the payment methods available on the Website.

Orders and Acceptance

An order is not considered accepted until payment is received and you receive an order confirmation. We reserve the right to cancel orders due to errors, suspected fraud, or stock availability issues.

Shipping and Delivery

Shipping times provided are estimates only. We are not responsible for delays outside our control, including delays caused by postal or courier services.

Returns, Refunds and Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a refund or replacement for major failures and compensation for other reasonably foreseeable loss or damage. For non-major failures, you are entitled to have the goods repaired or replaced.

Change-of-mind returns are handled in accordance with our Returns Policy, available on the Website.

Intellectual Property

All content on this Website, including text, graphics, logos, images, designs, and software, is owned by or licensed to 3D Level Up and is protected by Australian and international intellectual property laws.

You may not reproduce, distribute, or exploit any content without prior written consent.

User Content

If you submit reviews, comments, or other content, you grant us a non-exclusive, royalty-free, perpetual licence to use, reproduce, and display that content in connection with our business.

You must not submit content that is unlawful, offensive, misleading, or infringes third-party rights.

Limitation of Liability

To the extent permitted by law, we exclude all warranties, representations, or conditions not expressly stated in these Terms.

Our liability is limited to the maximum extent permitted under the Australian Consumer Law. We are not liable for indirect, incidental, or consequential losses arising from use of the Website.

Indemnity

You agree to indemnify and hold harmless 3D Level Up from any claims, damages, losses, or expenses arising from your breach of these Terms or misuse of the Website.

Third-Party Links

This Website may contain links to third-party websites. We are not responsible for the content, accuracy, or policies of those websites.

Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with the Privacy Act 1988.

Termination

We may suspend or terminate your access to the Website at any time without notice if you breach these Terms.

Governing Law

These Terms are governed by the laws of Australia, and you submit to the exclusive jurisdiction of the courts of Queensland

Changes to These Terms

We may update these Terms at any time. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms, please contact us via the details provided on 3dlevelup.com.au.

Our Mission

We are passionate about board games, component design, and component manufacturing.

We have shipped our exclusive products to over 30 countries, have been featured on Dice Tower and are working with famous board game designers to improve the quality of their games at release by providing professional sculpting and prototyping services.

Our exclusive designed board game organisers, tokens, accessories and miniatures are created in our small scale manufacturing facility. We use a mixture of technologies to bring quality and exciting board game upgrades to Australians and those abroad.

We also want to serve as a one stop shop for all your gaming needs with the best customer service possible from a local gamer that is passionate about the industry.

We offer a flat rate of $10 shipping to anywhere in Australia via Australia Post. International shipping is calculated at checkout.

As enthusiasts of board and tabletop games we strive to produce something we are proud of, and that we and our friends love to use.

Our Planet

We take the responsibility of looking after our planet seriously. Every little bit helps, it can be more effort, but we know its worth it, and as a small business we take the following measures to look after our planet.

Resin waste is cured before disposal when appropriate, Resin's are printed in an isolated and enclosed workshop. Alcohol washes are filtered, cured and recycled after use. Waste is sorted into 3 categories for appropriate disposal, General waste, Recycle waste, and Hazardous material waste.

Failed Quality Assurance, but safe prints, and boxes are typically donated to our local childcare centre for creative use, and then recycled. We recycle packaging material where we can.

Resins we use are typically high quality ECO friendly resins, and all our plastics are ECO friendly, biodegradable and are considered non-toxic by the manufacturer.

Printers and electronic equipment is offset by our Solar Panel array.

A Helping Hand

At times, individuals need support. We recognize that there are significant needs both within our local community and abroad, and we are committed to helping where possible and where it can have meaningful impact. From time to time, we make charitable donations to individuals we personally know who are facing serious health or financial challenges. We also sponsor a child abroad who is in need.

We believe a better world is built when people come together to support one another, and we strive to make a positive difference whenever we can. Through our passion for board gaming, we hope to share joy, foster connection, and bring people together to laugh, play, and build community.